SAINT LOUIS (Feb. 12, 2019) – Perficient, Inc. (NASDAQ: PRFT) (“Perficient”), a leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, announced it has been named IBM’s 2019 Watson Commerce Business Partner of the Year. The IBM Excellence Award, announced during IBM’s PartnerWorld at Think 2019, recognizes Perficient’s ongoing growth and relationships with key customers, and thought leadership around the IBM Watson Customer Engagement Commerce platform as an integral component for digital transformation.
“Our approach to commerce is focused on crafting a journey, connecting with customers, and delivering a seamless customer experience across channels and throughout the enterprise, imperatives in today’s consumer-driven world,” said Steve Gatto, national sales director, Commerce Solutions, Perficient Digital. “Together, with our clients, we’re transforming businesses in a way that not only drives growth but strengthens their overall brand, and we continually evolve our offerings to keep customers at the top of their game. We’re honored to be recognized by IBM, and we’re looking forward to sharing our innovative solutions during IBM Think 2019.”
Perficient Digital Takes Commerce Solutions Beyond Transactions to Transform the Customer Lifecycle for a Global Diversified Manufacturer
With branded manufacturers and distributors under pressure from the dramatic shift to online purchasing, a global diversified manufacturer sought to digitally transform its commerce business. In partnership with Perficient Digital, the two firms delivered optimized customer sales, up-to-date product information (PIM), and streamlined the ordering process through development of a B2B portal. With the implementation of IBM’s Sterling Order Management System (OMS), and Perficient’s expertise, the diversified manufacturer is future-proofing its business to align with industry trends and market opportunities.
In addition, the company’s OMS will give them greater flexibility in managing complex order management scenarios, greater reliability in order processing and fulfilment, and a cost reduction in implementing across its enterprise. It will further enable the organization to deliver service enhancements to its customers, optimize its pricing, promotion and overall supply chain, increase sales due to better inventory visibility, and reduce costs through improved efficiencies in order visibility.
Perficient Digital Enhances the Online Customer Experience for a Leading Fabric Retailer
In a market that has traditionally depended on brick-and-mortar experiences, a leading fabric and craft retailer was challenged with extending the customer experience online. Perficient partnered with the company to implement an IBM Watson Commerce solution that provided up-to-date visibility of its inventory and better tracking of its product quantity, location, and availability. Utilizing IBM Order Management, Perficient further enhanced the solution through cloud migration that offers a single view of supply and demand, orchestrates order fulfillment processes across Buy Online Pickup In Store (BOPIS) and Ship-from-Store (SFS), and empowers company representatives to better serve clients both in call centers and in-store engagements.
“Perficient has been deploying IBM Commerce solutions for nearly 20 years, providing end-to-end digital commerce solutions that encompass multiple channels, and deliver seamless and efficient experiences across their entire enterprise,” said Sameer Peera, general manager, Perficient’s commerce practice. “With the recent news that HCL took over development of IBM WebSphere Portal, IBM Web Content Management and Web Experience Factory, our clients continue to engage us for help with their digital commerce strategies. We’re pleased to be their go-to partner as they navigate the changing market landscape and deliver for their customers.”
Perficient Expertise in Action at IBM Think 2019
In addition to its award-winning commerce solution expertise, Perficient experts are on hand during the IBM Think 2019 conference in Booth #320 to discuss its experience and expertise across the IBM portfolio , specifically cloud, cognitive, data, analytics, DevOps, IoT, content management, BPM, connectivity, commerce, mobile, and customer engagement.
While IBM has announced its plans to sell its commerce portfolio, the news of its acquisition of Red Hat also signaled the criticality cloud development and delivery play in successful end-to-end digital transformations. As an IBM Global Elite Partner, one of only seven partners with that status globally, and a Red Hat Premier Partner, Perficient is well positioned to work with both companies through this transition. And, our experts will be on hand during IBM Think to discuss how to navigate the cloud market, share key client success stories, and provide strategic expertise on the opportunities ahead for customers.
“Technology is changing so rapidly, and enterprises need to keep pace or face disruption,” said Hari Madamalla, vice president, emerging solutions, Perficient. “With skills and experience in all aspects of the commerce journey, to leading cloud, hosting, managed services and support solutions, enterprises turn to Perficient as a go-to partner for their digital transformations.”
Join several Perficient subject matter experts and our customers as they present during six IBM Think sessions, including:
- Digitally Enhancing Physical Stores: Watson Commerce Order Management Innovation for BOPIS and SFS
- Innovating with IBM Order Management in Manufacturing and Distribution
- IBM Order Management – What Practitioners Love about the Newest Release
- Security and Resilience for Connected Healthcare
- Western and Southern Shortens Implementation Cycles with Reusable UI for IBM BA
- Mastering the Demands of Dealer and Customer Websites Using IBM Digital Experience Manager
As a Platinum IBM Business Partner, Perficient holds more than 30 awards across its 20-year partnership history. The company is an award-winning, certified Software Value Plus solution provider and one of the few partners to receive dozens of IBM Expert Level software competency achievements.
For updates throughout the event and after, connect with Perficient experts online by viewing Perficient and Perficient Digital’s blogs, or follow us on Twitter @Perficient and @PRFTDigital.
About Perficient
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Adobe Premier Partner, Platinum Level IBM business partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Advanced Pivotal Ready Partner, a Gold Salesforce Consulting Partner, and a Sitecore Platinum Partner. For more information, visit www.perficient.com.
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