Turn Your Contact Center Into a Revenue Center
One negative customer experience risks negating every great previous experience with your brand, meaning a customer’s loyalty is on the line during every interaction. However, addressing a negative situation with proactive and frictionless customer service can not only salvage that relationship, but propel it towards enduring loyalty and advocacy. This means that ease and personalization across all touchpoints, especially within contact centers, is fundamental to doing business. Our mission is to partner with you to provide seamless experiences that build rapport and ultimately increase revenue.
Empowering the Modern Contact Center
Meet An Expert
Pete Cornwell
Pete Cornwell is the Practice Director for Contact Center at Perficient. He works in a range of areas from pre-sales, strategy and managed services to broader solution and enterprise technical initiatives across the commerce space. His main focus is provisioning omnichannel services to our clients as part of a broader ecosystem, with specific emphasis on data and innovative AI solutions.
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Multinational Manufacturing Conglomerate
Optimizing Costs With a Customer Service Transformation
Using our Envision Framework, Journey Science Methodology, and customer service transformation processes, we developed a multi-year strategy to enhance service agent productivity, data architecture, customer experience, and process automation while driving significant cost savings.
