Hand clicking on a shopping cart symbol.

retail + distribution consulting services

Exceptional Retail Is
Hyper-Personalized, Effortless, and Immersive

The retail industry is continually challenged to transform as consumer expectations rapidly intensify and evolve. There will always be new ways to connect with customers and not only meet them where they are, but surprise and excite them by being one step ahead of their needs.

30 of the 100 Top-Grossing Retailers Trust Us

We help retailers deliver experiences that are effortless and consistent at every touchpoint, hyper-personalize using data points while staying cognizant of consumer data safety and privacy concerns, innovate self-service opportunities, expand sustainability initiatives, and improve supply chain transparency. Finally, we help implement unified commerce to streamline operations, build holistic customer relationships, and create immersive shopping experiences.

Our experts have the depth and breadth of retail experience to create impactful strategies and solutions, regardless of your target market.

Grocery, Drug, and Convenience Stores

Mass Merchants and Department Stores

Wholesale and Distribution

Specialty

Fashion

AI type rendering over floating furniture being digitally selected

The Ultimate Hybrid Shopping Experience

Your customers aren’t just yours – they have experiences across industries that change their perceptions and expectations. When they interact with your brand, you want to provide an experience that’s not just exciting and new in retail, but in every industry.

Immersive retail experiences must utilize the best of the best in technology to capture customer attention, build loyalty, and position your brand as a trailblazer.

Immersive and frictionless customer experience is what we do best.

Hyper-personalize marketing, messaging, and experiences to engage customers and drive loyalty
Create the friction-free experience that customers demand across in-person browsing, buying, and returning

Man shopping in a grocery aisle pushing a shopping cart with a phone in his hand

Connect With Customers Any Place, Any Time

The customer is always right, whether they are in store, online, or both. It’s your responsibility to ensure every touchpoint across the omnichannel customer journey is seamless, memorable, and highly personalized.

Our retail customer experience consultants and solutions will help you:

Reimagine the omnichannel customer shopping experience and digital user experience with unified commerce capabilities
Learn to organize and utilize a variety of data points to understand customers holistically and go beyond basic personalization

Woman holding child examining produce at the grocery store

Gain a Trustworthy 360-Degree Customer View

With the average consumer shopping and interacting across multiple devices, it’s increasingly difficult to deliver consistent messaging and build dynamic relationships with customers. At the same time, customers are becoming more cognizant of the data they are sharing with brands.

Our retail and commerce experts can help you:

Turn operational and client data into unique insights that drive decision making, performance, and accountability

Propel innovation, value, and efficiency with insights you can monetize by leveraging data and platform modernization

Improve data transparency and compliance to build trust with customers

Woman shopping for men's tennis shoes in an athletic apparel store

Strengthen Operations to Support Sales and Loyalty in the Retail Industry

The retail industry must be flawless when facing the customer, but that isn’t possible without streamlined operations and smart supply chain management behind the scenes. Offer the right products, at the right price, right when the customer wants them.

Our retail consulting experts have deep experience in distribution centers, transportation networks, and brick-and-mortar stores. We can help you:

Reduce operating costs and improve efficiencies to support financial strength
Modernize systems to prepare for growth with reliable digital technologies and omnichannel execution
Create a transparent supply chain function that meets supplier and customer expectations
Scale operational complexities across commerce, marketing, fulfillment, and store operations with global delivery teams

Leading Brands Reimagine Retail With Our Award-Winning Retail Solutions

Store produce shelves with peppers and leafy green vegetables.

Creating a Modern Unified Digital Experience Platform for a Leading Supermarket Chain

The supermarket wanted to modernize its digital experience, including a rebuild of its public site and mobile apps, while launching a branded website for a new concept store. We re-architected and revamped its public site on Sitecore with a new design. The improved customer experience allows shoppers to view their purchase history and favorite products, and more than thirty concept stores were built on unified platform.

Laying a Foundation for Flawless Commerce for Sally Beauty

Existing order orchestration and fulfillment processes were manual, antiquated, and lacked capabilities such as multi-DC fulfillment, split shipments, BOPIS, and ship from store. We helped conceptualize a phased future-state order management roadmap through a series of white boarding and planning sessions. Implementing IBM Sterling OMS helped improve the order fulfillment processes, reduce the number of order cancellations, and increase fill rates.

Improving Workflow Efficiency and Accountability for a Consumer Electronics Retailer

Our client lacked consistent processes for product recalls, vendor onboarding, and online vendor integration. Our team implemented IBM Business Process Management in the product compliance, online, and merchandising departments and also upgraded and consolidated process management activities. The solution automated all processes, added accountability through process tracking, and improved onboarding and compliance workflows for the retailer.

Business woman working at a desktop computer.

Providing a Single Source of Truth for Digital Assets

Our client produces thousands of original photography assets annually for use in print and on its brand sites. Multiple terabytes of assets were stored on a mix of third-party systems, local drives, and network shares. We led workshops with stakeholders and created a multi-phase approach to implement Adobe Experience Manager Assets for centralized storage of all digital assets. The client can now browse, search, and use its brand assets in a common repository.

Meet a Retail + Distribution Consulting Expert

Jim Hertzfeld

Jim Hertzfeld is Area Vice President, Strategy for Perficient. For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps. His candid demeanor, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.

LinkedIn →

Get in Touch with Our Experts

Our team of experts is here to help. Whether you're looking for information about our capabilities or our perspective on specific topics, we're ready to assist you. Please fill out the form below, and we will get back to you promptly.

By submitting this form, you understand Perficient may contact you in the future for marketing purposes. View our privacy policy for more information or to opt-out at any time.