Release 12 of Oracle Sales Cloud is just around the corner and with it comes some great improvements that make it an even more compelling solution for enabling modern sales in the cloud. Oracle Engagement Cloud is the crown jewel of the release, combining Oracle’s leading sales and service capabilities. From a single screen, users can stay abreast of customer needs with a unique combination of sales automation, service request management, and knowledge management for a comprehensive customer experience.

Our discussion on release 12 of Oracle Sales Cloud included a review of key release changes, upgrade preparations, Engagement Cloud and what to expect.