Improve Medical Product Information Sharing With Virtual Agents
January 12, 2022Imagine if patients, caregivers, and healthcare professionals could get their drug and medical device questions answered by a virtual agent powered by AI, clinical and scientific information, and company-approved content. How would it impact your workflows and the end-user experience?
Watch industry and technology leaders from Perficient as they share how you can create an end-to-end virtual agent framework that:
- Helps manage call volume and increases customer satisfaction
- Can scale globally without increasing front-line agents
- Supports omnichannel requests
- Provides real-time sentiment analysis for automatic escalation to front-line agents
- Promotes proactive pharmacovigilance (PV) by providing early visibility into trends and potential signals
- Improves holistic PV operational excellence and risk management