Trends in Utilities: A Look Back - and Ahead

Every day, we sit at our computers and read the constant flow of headlines that cross the wires. In our meetings, we hear about our competitors, from what they are working on to how they are getting it done. It is these stories that drive organizations to innovate and perform better. It is these conversations that create change, build great customer experiences, and forge lasting relationships.

In this collection, we look at key trends in the utilities industry and offer specific insights into:

• Market Forces
• Digital Experience
• Business Optimization
• Emerging Technologies

It’s hoped that the trends and statistics presented will inspire and motivate you on your quest to become or remain an industry leader.