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what if? So What?

What If You Could Make Employee Experience Part of Your Customer Experience? An Interview With Chris Echelmeier.

In this episode, Kim talks with Chris Echelmeier, a Senior Director in the Microsoft Employee Experience practice where he focuses on driving culture change at the employee and the organization level and who has a unique perspective on what Employee Experience is, is not, and why it is becoming the top priority for business leaders today.

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Guest Profile

Chris Echelmeier

Chris has been at Microsoft since 2012 with the acquisition of Yammer, where he ran Americas sales. Before Microsoft, Chris spent time at several startups over 15 years, always focusing on disruptive technologies. Chris is passionate about driving culture change at the employee and the organization level and is now an Employee Experience leader at Microsoft, helping scale the Viva employee experience platform.   Chris lives in Breckenridge, Colorado, and enjoys spending time with his wife, three boys, poodle, and chug, preferably outside on bikes, skis, in a tent, or traveling.

Meet The Hosts

Jim Hertzfeld

Jim Hertzfeld is Area Vice President, Strategy for Perficient. For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps. His candid demeanor, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.

Kim Williams-Czopek

Kim Williams-Czopek is GM of Global Commerce at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

Special thanks to our Perficient colleagues JD Norman and Rick Bauer for providing the music for today’s show.