A Changing Energy Environment is Driving A Digital-First Utility Paradigm

A Digital-First Utility leverages digital technologies and cross-industry solutions to solve for conflicting missions – improve grid reliability, expand services, reduce costs, compete in new markets, and meet modern customer experience expectations.

The shift to a Digital-First Utility is driven by major changes in the market. Customers are no longer “rate payers,” instead they are demanding high-quality retail experiences as they shop for energy partners, providers, and advisors. Power in the home or business is now only part of an equation that involves local generation, storage, connected products, and vehicle charging.

Within the utility space, competition for capital is heating up between high-priority and in some ways conflicting missions: grid reliability, grid expansion, renewables integration, and net zero goals.

A Digital-First Utility is more efficient, resilient, transparent, and proactive. Achieving this vision requires deep industry expertise paired with a holistic perspective on cross-industry dependencies (e.g. Automotive, Retail, Manufacturing) encompassing customer experience enhancements, data and AI integration, innovative product development, and operational visibility.