Site Reliability Engineering

Site reliability engineering (SRE) represents a framework of principles spanning DevSecOps, software engineering best practices, and reliability established through defined, measurable outcomes.

Reliability is a reflection on your brand experience and commitment to quality.

SRE teams use a set of service level objectives (SLO) to establish and measure outcomes critical to your business. When measured systems don't meet established SLOs, we have a clear process to assess the underlying issues.

Today, most application teams already have observability tools at their disposal. SRE leverages those tools with defined processes to drive continuous improvement. The key metrics improved are mean time to detect, mean time to resolve, and system availability – all critical metrics that are directly linked to customer experience and satisfaction.