Leading Luxury Fashion Retailer
Providing Luxury Customer Engagement With Twilio and AWS
Challenge + Opportunity
The retailer sought to enhance customer engagement and drive revenue through a personalized experience. The brand focused on building a cloud-first, agile, seamless, omnichannel architecture.
Solution Highlights
We built a cloud-based communications hub on AWS and Twilio Flex. The hub captures details of interactions across channels and provides sales associates access to this information in one interface.
Key Benefits
The solution securely captures actionable data upon which the retailer can report and make informed decisions and ultimately deliver a superior customer experience.
