Top Midwest Integrated Health System
Illuminating a Clear Path to Care With AI-Enabled Search
Challenge + Opportunity
With its legacy search platform nearing end of life, the integrated healthcare system needed a solution to maintain and improve search capabilities without disrupting functionality.
Solution Highlights
We implemented the Coveo Search platform on 10 public websites to optimize search relevancy and help patients discover and schedule care with greater ease.
Key Benefits
The intuitive, AI-enabled experience delivers rapid, contextual search results and reduces burden on the call center by driving 40% of primary care appointment conversions.
