OXM IQ

What Is the Future of Your Order Experience?

Our OXM IQ Assessment & Strategy Jumpstart provides insights, ideas, and tools to optimize existing solutions, plan a future vision, and create a roadmap with clear risk and benefit visibility for your investment.

Order experience refers to the entire order process from pre-sale activity through customer order capture, processing, fulfillment, and potentially returns.

More than a dozen key systems, several internal teams, and multiple points of engagement must all come together to enable a seamless order management experience. A thorough and effective strategy can make all the difference.

84%

of customers will not return to a brand after a poor order experience.

30%

of operating expenses come from fulfillement costs.

A Vision for Your Future Order Experience

Principal of OM, Zach Zalowitz, explains how our OXM Assessment and Strategy Jumpstart presents a comprehensive approach to optimizing order management through evaluating the present, establishing a shared future vision of success, and creating a practical roadmap for delivery.

Exceed Your Customers’ Expectations

Our Order Experience Management Assessment & Strategy Jumpstart encompasses the complete order management journey and provides a roadmap to create a streamlined customer experience.

Someone working on a graph on a digital screen

Identify the Baseline

Understanding the current technical capabilities and functionality of your organization’s order fulfillment is crucial when laying out a strategy.

A person pressing on a digital brain with different things appearing next to it

Create a Vision of Success

Our workflow helps establish the future-state vision through stakeholder interviews, identifying user experience gaps, mapping necessary functionality, and employing technical architecture for seamless integration.