Salesforce Agentforce Readiness Assessment

Prepare for Success With Perficient’s Agentforce Readiness Assessment

Our Agentforce Readiness Assessment is a comprehensive evaluation that identifies Agentic AI use cases and provides actionable insights to deploy agents, unlocking data-driven and proactive customer service, 24/7.

As customer expectations evolve, your employees require connected tools and accurate data to deliver exceptional, personalized service. Salesforce Agentforce, an AI-driven customer service solution, and Perficient, a certified Agentforce Partner, can transform your operations by enhancing first-call resolution and reducing service costs.

41%

Time employees spend on repetitive, low-impact tasks

65%

Desk workers believe GenAI will help strategic efforts

Expertise to Accelerate Your Salesforce Agentforce Adoption

100+

AI Certifications

40+

Agentforce Certifications

60+

Data Cloud Specializations

What to Expect

The assessment provides a clear picture of your organization’s existing capabilities and identifies the most impactful use cases to address first, as aligned with your business goals. With Agentforce’s real-time insights, personalized analytics, and powerful automation, you’ll improve customer satisfaction and increase employee productivity.

Scope

We’ll evaluate your data foundation, explore Agentforce use cases, ensure data security and access controls, select the right large language models (LLMs), set up log monitoring processes, review compliance and security protocols, and develop change management strategies.

Duration

This engagement, lasting between 4 hours and 1 week, is designed to quickly uncover insights, assess readiness to adopt, and develop practical Agentforce use cases.