Whether you are investigating Amazon Connect for the first time, looking to migrate your production contact center, or hoping to take customer care further though Amazon Lex or other AWS services, we offer a variety of services.

• Elaboration includes a comprehensive review of current and future needs, business drivers, KPIs, call flows, reports, and detailed analysis to determine if Amazon Connect can meet your needs and how.
• Proof of Concept involves creating a non-production instance of Amazon Connect to demonstrate how your business’s use cases are supported in the product.
• Pilot to Production support includes a detailed plan, including migration management and go-live support, to move from your business’s legacy system to Amazon Connect.
• Adoption Management puts a structured engagement plan in place, including an organization-wide communication strategy, leadership and employee engagement, end-user training, and documentation to ensure employees and customers alike play an active role in the change, receive the training and support they need, and are excited to move to Amazon Connect.
• Managed services provides proactive support services that improve the reliability and performance of your contact center solution